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AI Voice Agent

Enterprise inbound call management with intelligent routing, queuing and analytics. Route calls to the right agent every time with 99.99% uptime.

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99.99% Uptime
30s Avg Wait
95% First-Call Resolution
Key Capabilities

Enterprise Inbound Call Management Features

Smart Call Routing

Route inbound calls to the right agent or team based on caller ID, IVR selection, time of day, agent skills and availability. Eliminate transfers and maximise first-call resolution rates.

Call Queue Management

Keep callers informed with position announcements and estimated wait times. Offer callback options when queues are full — so customers never experience abandonment due to long waits.

Real-Time Monitoring

Supervisors get live visibility into queue depth, agent status, call duration and customer wait times. Barge-in, whisper coaching and silent monitoring ensure quality in every interaction.

Industry Use Cases

Inbound Dialing for Every Business

See how enterprises manage inbound call volumes to deliver excellent customer experiences.

Let AI Handle Every Support Call, Instantly

Let AI Handle Every Support Call, Instantly

The AI voice agent answers every call immediately, understands the customer's issue through natural conversation and resolves common queries without any wait. Complex issues are handed off to the right human agent with full context.

  • Instant answer with zero hold time, 24/7, every day of the year.
  • Automatic resolution of FAQs, order status and account queries.
  • Smart escalation to human agents for complex or sensitive issues.
Eliminate Wait Times Completely with AI Answering

Eliminate Wait Times Completely with AI Answering

Because the AI voice agent can hold unlimited simultaneous conversations, there's no queue and no hold music. Every customer is greeted and helped the instant they call - no callback needed.

  • Unlimited concurrent AI-handled calls with zero queueing.
  • Consistent, on-brand responses across every conversation.
  • Overflow handling during peak hours without added headcount.
Track First-Call Resolution and Customer Satisfaction

Track First-Call Resolution and Customer Satisfaction

Measure AI resolution rate, CSAT scores, average handle time and escalation rate from a unified analytics dashboard. Continuously retrain the voice agent using real conversation data.

  • AI resolution rate, CSAT and handle time tracking per intent.
  • Escalation rate and human handoff quality monitoring.
  • Post-call IVR survey for real-time satisfaction scoring.
95% first-call resolution rate with the AI voice agent
Handle Banking Enquiries with a Voice Agent that Understands Intent

Handle Banking Enquiries with a Voice Agent that Understands Intent

The AI voice agent answers balance, loan, card and investment queries in natural conversation - no menu trees required. VIP and premium customers are recognised automatically and routed to a dedicated relationship manager when needed.

  • Natural-language handling of loan, investment and account queries.
  • VIP and premium customer recognition with priority human handoff.
  • Fraud alert escalation with immediate priority routing.
Screen Pop Customer Data Before the Agent Answers

Screen Pop Customer Data Before the Agent Answers

When the AI voice agent hands a call to a human, the customer's CRM data - account details, recent transactions and case history - automatically appears on the agent's screen. Agents are fully prepared before saying hello.

  • Customer account information screen pop on call handoff.
  • Recent transaction history and open case information displayed.
  • Pending applications and loan status shown before agent speaks.
Compliance Recording and Audit Trail for Every AI Call

Compliance Recording and Audit Trail for Every AI Call

Record and archive every AI-handled and human-handled banking call with tamper-proof storage. Generate compliance reports, monitor conversation quality and maintain complete audit trails for regulatory reporting requirements.

  • 100% call recording with tamper-proof archive storage.
  • AI conversation quality monitoring and scoring dashboards.
  • Regulatory compliance audit trail reporting.
60% improvement in agent efficiency with AI screen pop handoff
Let AI Handle Patient Calls Around the Clock

Let AI Handle Patient Calls Around the Clock

The AI voice agent answers appointment, billing and general enquiry calls instantly, any time of day. Emergency calls are recognised by intent and escalated immediately to on-call staff - no patient ever waits on hold for urgent care.

  • 24/7 appointment booking, rescheduling and billing enquiries via voice.
  • Emergency call detection with immediate escalation to staff.
  • After-hours coverage without adding night-shift headcount.
Show Patient History Before Every Human Handoff

Show Patient History Before Every Human Handoff

Integrated with your HMS, the AI voice agent pulls up patient appointment history, last visit date and upcoming bookings and passes them to reception staff the moment a call is transferred - enabling faster, more personalised patient interactions.

  • Patient appointment history screen pop on call handoff.
  • Upcoming appointment details and cancellation history shown.
  • Insurance status and billing information for billing staff.
Track Call Volumes and AI Performance by Department

Track Call Volumes and AI Performance by Department

Monitor call volumes, AI resolution rate and average handle time by department. Use data to identify where the voice agent is thriving and where human staffing needs adjustment.

  • Department-wise call volume and AI resolution analytics.
  • Peak hour identification and staffing optimisation data.
  • Patient satisfaction from post-call IVR survey integration.
40% reduction in patient wait time with the AI voice agent
Pricing Models

Choose a Plan Built for Your Scale

Growth Plan

Custom Pricing

Perfect for businesses managing moderate inbound call volumes.

  • Basic Routing Rules
  • Call Recording
  • Standard Analytics
  • No CRM Screen Pop
BEST VALUE
Enterprise Pro

Volume Custom

Built for high-volume contact centres with advanced features.

  • Skill-Based Routing
  • CRM Screen Pop
  • Real-Time Supervisor
  • 24/7 SLA Support
Seamless Process

Set Up Inbound Dialing in 3 Steps

1. Set Up Your Numbers

Get toll-free or local inbound numbers. Configure your DID numbers and connect them to your inbound call routing platform.

2. Configure Routing Rules

Define skill-based routing, queue management, overflow rules and callback options. Connect IVR menus to direct callers to the right team.

3. Handle Calls at Scale

Go live and start handling inbound calls with intelligent routing. Monitor real-time dashboards and optimise performance continuously.

EASY INTEGRATIONS

Connect Inbound Dialing to Your Business Tools

Nimbus Inbound Dialing integrates with your CRM, helpdesk and business tools via REST APIs and webhooks — delivering screen pop, call logging and data sync automatically.

REST APIs JSON Webhooks
Shopify
WooCommerce
Salesforce
HubSpot
Zoho CRM
Zapier
Helpdesk
Slack
Analytics
Pipedrive
Magento
Custom CRM

Ready to Never Miss a Customer Call?

Schedule a free demo and discover how smart inbound routing can improve FCR, reduce wait times and deliver exceptional customer experiences.

  • Free routing configuration and setup
  • CRM integration assistance included
  • Dedicated account manager from day one

Request a Free Demo

Our team will reach out within 24 hours.

Got Questions?

Frequently Asked Questions

Everything you need to know about Inbound Dialing.

The AI voice agent uses speech recognition and natural language understanding to interpret what a caller says in real time, regardless of phrasing. It identifies the caller's intent - such as a balance enquiry or appointment request - and responds conversationally, without requiring the caller to navigate a menu.

When the AI voice agent detects a query it can't fully resolve or one that needs a human touch, it seamlessly transfers the call to a live agent along with a summary of the conversation so far - eliminating the need for the caller to repeat themselves.

Screen pop automatically displays the caller's CRM record - including name, account history, last interaction and open tickets - on the human agent's screen the moment the AI voice agent hands off the call. The agent sees all relevant information immediately, enabling faster, more personalised service.

Yes. The Nimbus supervisor dashboard provides live visibility into every AI-handled and human-handled call, including intent, sentiment and resolution status. Supervisors can silently monitor calls, whisper coaching to agents without the customer hearing, or barge in to participate when needed.
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