Welcome to Nimbus Adcom Private Limited ("Nimbus Adcom," "we," "our," or "us"). We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our communication platform services (including SMS, WhatsApp, RCS, Voice, Email, and Chatbot APIs), or engage with us in any other way.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.
Information We Collect
We collect information to provide and improve our services. The types of information we may collect includes:
Personal Information:
- Full name, email address, phone number, and company name provided during account registration or contact form submissions.
- Billing information including GST number, business address, and payment details for invoice processing.
- Government-issued identification documents required for DLT (Distributed Ledger Technology) registration and telecom regulatory compliance.
Technical and Usage Data:
- IP addresses, browser type, device identifiers, operating system, and access timestamps.
- API usage logs, message delivery reports, webhook event data, and campaign analytics.
- Cookies and similar tracking technologies used to enhance user experience and platform performance.
Communication Data:
- Message content routed through our platform on behalf of our clients, processed solely for delivery and maintained per retention policies.
- Call recordings, IVR interaction logs, and voice OTP delivery metadata where applicable.
How We Use Your Information
We use the collected information for the following purposes:
- To provision, operate, and maintain our CPaaS platform services including SMS gateway routing, WhatsApp Business API delivery, RCS messaging, voice services, and chatbot functionality.
- To process transactions, generate invoices, and manage billing cycles.
- To verify your identity for regulatory compliance including TRAI DLT registration, KYC processes, and telecom licensing requirements.
- To communicate with you regarding service updates, maintenance schedules, security alerts, and promotional offers (with your consent).
- To analyze usage patterns for platform optimization, capacity planning, and feature development.
- To detect, prevent, and address fraud, spam, security incidents, and technical issues.
- To comply with applicable laws, regulations, and lawful government requests.
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with the following categories of recipients:
- Telecom Operators and Carriers: To facilitate message delivery across networks including BSNL, Airtel, Jio, Vodafone Idea, and international carrier partners.
- Technology Partners: Cloud infrastructure providers (for hosting and data processing), payment gateway operators, and analytics service providers who assist in operating our platform.
- Regulatory Authorities: TRAI, DoT, TDSAT, and other government bodies when required by law or regulation for DLT compliance, licensing, or investigation purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to continued privacy protections.
- Legal Requirements: When disclosure is necessary to comply with a legal obligation, protect our rights, prevent fraud, or ensure the safety of our users.
Data Security
We implement industry-standard security measures to protect your personal information:
- End-to-end TLS/SSL encryption for all data transmitted through our platform and APIs.
- AES-256 encryption for data at rest across all database systems and backup storage.
- Role-based access controls (RBAC) ensuring only authorized personnel can access sensitive data.
- Regular penetration testing, vulnerability assessments, and security audits conducted by independent third parties.
- ISO 27001 certified information security management systems and SOC 2 Type II compliance frameworks.
- 24/7 infrastructure monitoring with automated threat detection and incident response protocols.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained for the duration of your active account and for 3 years after account closure for legal and audit purposes.
- Message Logs: Delivery reports and transaction logs are retained for 90 days unless a longer retention period is mandated by regulation or contractually agreed upon.
- Billing Records: Financial records are retained for 7 years in compliance with applicable tax and accounting regulations.
- Communication Content: Message content processed through our platform is purged within 7 days of delivery unless otherwise specified in your service agreement.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and login sessions for seamless platform access.
- Analyze website traffic and user behavior to improve our services and user experience.
- Deliver relevant content and measure the effectiveness of our marketing campaigns.
You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of our website and platform dashboard.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to Restrict Processing: Request limitation of processing under certain circumstances.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at marketing@nimbusitsolutions.com. We will respond to your request within 30 business days.
International Data Transfers
Our platform operates globally to ensure optimal message delivery and service availability. Your data may be transferred to and processed in countries outside of India where our servers, partners, or carrier networks are located. We ensure that adequate safeguards are in place, including standard contractual clauses and data processing agreements, to protect your information during cross-border transfers.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information from our systems.
Third-Party Links
Our website and platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly advise you to review the privacy policy of every site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. For significant changes, we may also send a notification via email or through our platform dashboard. Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: