Refund Policy

This Refund Policy explains how Nimbus Adcom Private Limited ("Nimbus Adcom," "we," "our," or "us") handles refunds, credits, and cancellations for our CPaaS platform and communication services (SMS, WhatsApp, RCS, Voice, Email, and related channels). It should be read together with our Terms and Conditions.

General Policy

Fees paid for successfully delivered messages, connected calls, and consumed platform services are non-refundable. Refunds are considered only in the specific circumstances described below and are evaluated on a case-by-case basis.

Eligible Circumstances

• Undelivered Messages: Credits may be issued for messages verified as undelivered by carrier delivery reports, subject to review and confirmation.
• Duplicate or Erroneous Billing: Where you have been charged more than once for the same transaction, or charged in error due to a platform fault, the excess amount will be refunded or credited to your account.
• Service Non-Provision: If a paid service or feature was not provisioned or activated within the agreed timeframe due to a fault on our part.
• Account Closure with Prepaid Balance: Any remaining prepaid balance, excluding non-refundable setup or onboarding fees, will be refunded upon account termination as described in our Terms and Conditions.

Non-Refundable Items

• Messages, calls, or transactions that were successfully delivered to the carrier network or recipient.
• One-time setup fees, DLT registration charges, sender ID/header approval fees, and other regulatory or onboarding costs already incurred.
• Charges arising from your own account misuse, non-compliance with regulatory requirements, or breach of our Acceptable Use Policy.
• Subscription periods that have already elapsed at the time of a cancellation request.

How to Request a Refund

To request a refund, contact our billing team with your account details, invoice/transaction reference, and a description of the issue:

• Email: marketing@nimbusitsolutions.com
• Phone: (0120)-4630-111

Refund requests must be submitted within 30 days of the disputed transaction. Requests submitted after this period may not be considered.

Processing Time

Approved refunds are processed within 15-45 business days, depending on the payment method used and the applicable banking or payment gateway timelines. Refunds are issued to the original payment method wherever possible.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our Services after such changes constitutes acceptance of the updated policy.

Contact Us

For any questions about this Refund Policy, please reach out to us:

• Email: marketing@nimbusitsolutions.com
• Phone: (0120)-4630-111
• Address: Nimbus Adcom Private Limited, E-89, Sector-63, Noida-201301, U.P.