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Contact Center Voice Solutions

A complete voice platform to run your entire contact center.

Enterprise-grade contact center voice solution with blended inbound and outbound calling. Smart call routing, IVR, predictive dialing, live monitoring and CRM integration — all on one platform.

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5M+ Calls Handled/Day
99.9% Uptime
50+ Countries
Contact Center Voice Solution
Key Capabilities

Everything Your Contact Center Needs

Smart Call Routing & IVR

Skill-based ACD routing and self-service IVR direct every inbound call to the right queue and agent instantly. Cut wait times and first-call resolution effort with intelligent, rule-based call flows.

Predictive Dialer & AMD

AI-powered predictive dialing with automatic answering machine detection maximises agent talk time by connecting agents only to live answers. Increase outbound productivity by up to 300%.

Live Monitoring & Recording

Supervisors monitor, whisper and barge into any call in real time. Every call is recorded and auto-logged to your CRM with full disposition and quality-scoring data.

Industry Use Cases

Contact Center Voice Solutions for Every Business

See how enterprises run blended inbound and outbound contact centers to scale sales, collections and customer support.

Sales Outbound Dialing

Blend Inbound Queries with Outbound Sales Calling

Run a single contact center where agents handle inbound sales enquiries via ACD/IVR routing and place predictive outbound calls in the same seat. Eliminate idle time and triple conversations per agent without increasing headcount.

  • Skill-based routing sends inbound sales calls to the right agent.
  • Predictive, progressive and preview outbound dialing modes with AMD.
  • Automatic lead prioritisation based on call history and score.

Sync Every Call to CRM Automatically

All call outcomes, notes and recordings from inbound and outbound calls sync to your CRM in real time. Agents see complete customer history before every call and managers get full pipeline visibility without any manual data entry.

  • Auto-log call outcome, duration and disposition in CRM.
  • Screen pop with caller/lead information before agent answers.
  • Call recording linked to CRM contact record.
CRM Sync
Sales Analytics

Track Agent Performance and Campaign ROI

Monitor connection rates, queue wait times, conversation duration, lead conversion and revenue attribution across all inbound and outbound campaigns. Drive accountability with real-time supervisor dashboards and agent leaderboards.

  • Agent-level call volume, connection rate and conversion tracking.
  • Campaign ROI and cost-per-sale attribution reporting.
  • Real-time supervisor dashboard with live call monitoring and barge-in.
3x more conversations per agent with predictive dialing
Collections Dialing

Run a Blended Collections Contact Center

Combine high-volume outbound dialing campaigns with an IVR-routed inbound line for customers calling back. Reach overdue customers efficiently with configurable retry logic, time-of-day scheduling and priority queuing — while incoming calls land on the same agent desktop.

  • Automated dialing of overdue customer lists with priority routing.
  • IVR self-service for balance enquiry and payment before routing to an agent.
  • Time-zone-aware scheduling and configurable retry/attempt limits.

Personalised Collections Calls with Borrower Data

Pre-populate agent screens with full borrower account information, overdue amount and payment history before each call. Enable agents to have informed, personalised conversations that improve collection rates.

  • Screen pop with borrower details, due amount and account history.
  • Payment plan negotiation support with live calculator.
  • Instant payment link generation and delivery via SMS during call.
Collections Analytics
Collections Reporting

Track Collections Recovery Rate and Agent Performance

Monitor recovery rate, promise-to-pay rate, queue SLAs and agent performance across inbound and outbound collections activity. Identify top-performing agents and replicate their approach across your team.

  • Recovery rate and promise-to-pay rate tracking.
  • Agent-level performance benchmarking across calls.
  • Regulatory compliance reporting, call recording and audit trails.
40% higher collections recovery rate with predictive dialing
Healthcare Outbound

Run a Unified Patient Contact Center

Automate outbound campaigns for appointment reminders, medication adherence follow-ups and health camp announcements, while an IVR-routed helpline handles inbound patient calls on the same platform. Reduce no-shows and improve patient engagement at scale.

  • Automated appointment reminder calls with confirm/reschedule keypress.
  • Inbound IVR helpline for appointment booking and enquiries.
  • Post-discharge follow-up calls for recovery monitoring.

Reach Patients Who Don't Respond to SMS

Some patients miss SMS reminders but respond to direct voice calls. Outbound dialing campaigns ensure appointment reminders and health communications reach even low-digital-literacy patients effectively.

  • Voice call reminders as supplement to SMS campaigns.
  • Multi-language appointment reminders for diverse patient populations.
  • Medication and follow-up call scheduling from HMS integration.
Healthcare Patient Calls
Healthcare Call Analytics

Track No-Show Reduction and Campaign Effectiveness

Measure appointment confirmation rates, no-show reduction percentages, inbound helpline SLAs and patient engagement scores. Demonstrate the ROI of your contact center across healthcare operations.

  • Appointment confirmation and no-show reduction metrics.
  • Patient engagement rate from outbound and inbound calls.
  • Cost per confirmed appointment across the contact center.
35% fewer missed appointments with outbound reminder calls
Pricing Models

Choose a Plan Built for Your Scale

Growth Plan

Custom Pricing

Perfect for growing teams setting up their first contact center.

  • IVR & Basic Call Routing
  • Progressive Dialer & Call Recording
  • Basic CRM Integration
  • No Predictive Dialer
BEST VALUE
Enterprise Pro

Volume Custom

Built for large-scale contact centers running blended calling.

  • Skill-Based ACD + IVR
  • Predictive Dialer + AMD
  • Real-Time Supervisor & Monitoring
  • Advanced CRM Integration
  • 24/7 SLA Support
Seamless Process

Launch Your Contact Center in 3 Steps

1. Set Up Queues, IVR & Agents

Define call queues, build your IVR flow and onboard agents. Import contact lists via CSV or API for outbound campaigns, segmented by priority, region or campaign.

2. Configure Routing & Dialing Rules

Set skill-based routing for inbound calls and dialing mode (predictive/progressive), AMD detection, retry logic and call time windows for outbound. Connect to your CRM for automatic data population.

3. Go Live with Blended Calling

Launch your contact center. Agents handle inbound and outbound calls from one desktop while supervisors monitor queues and calls in real time.

EASY INTEGRATIONS

Connect Your Contact Center to Your CRM

Nimbus Contact Center integrates with your CRM, helpdesk and business tools via REST APIs and webhooks — automatically syncing all inbound and outbound call data and outcomes.

REST APIs JSON Webhooks
Shopify
WooCommerce
Salesforce
HubSpot
Zoho CRM
Zapier
Analytics
Slack
Mailchimp
Pipedrive
Magento
Custom CRM

Ready to Modernize Your Contact Center?

Schedule a free demo and discover how a unified voice platform for inbound routing, IVR and predictive outbound dialing can triple your team's productivity and drive more revenue.

  • Free contact center setup and CRM integration assistance
  • Custom routing and dialing strategy for your use case
  • Dedicated account manager from day one

Request a Free Demo

Our team will reach out within 24 hours.

Got Questions?

Frequently Asked Questions

Everything you need to know about our Contact Center Voice Solution.

Yes. Nimbus Contact Center gives every agent a single unified desktop for both inbound calls (routed via ACD/IVR) and outbound calls (placed via the predictive dialer). Supervisors can blend agents across queues and campaigns based on real-time demand.

Predictive dialing calls multiple numbers simultaneously using AI to predict answer rates — maximising agent talk time. Progressive dialing calls one contact at a time and connects the agent when someone answers. Preview dialing shows agents the contact information before each call, allowing preparation. Predictive is best for high-volume campaigns; preview is best when agents need to review context before each call.

Inbound calls first hit your configurable IVR menu for self-service or department selection, then skill-based ACD routing sends the call to the best available agent based on skill, priority and queue load. Supervisors can monitor queue wait times and reassign agents in real time.

AMD automatically identifies whether an outbound call was answered by a live human or a voicemail/answering machine. When a voicemail is detected, the dialer can automatically leave a pre-recorded message or skip to the next contact — ensuring agents only handle live calls and maximising their productive talk time.

Yes. Nimbus Contact Center includes built-in DND (Do Not Disturb) scrubbing, TRAI compliance tools and call frequency controls. All calls comply with TRAI telemarketing regulations including mandatory caller ID display and opt-out management.