WhatsApp Business API for Every Industry
See how enterprises use the WhatsApp Business API to transform customer communication.
Drive Sales with WhatsApp Shopping Journeys
Send product catalogues, order confirmations and abandoned cart reminders on WhatsApp. With 98% open rates, your promotions reach customers when it matters most.
- Share interactive product catalogues and order status updates.
- Automated cart abandonment recovery with personalized offers.
- Post-purchase feedback collection and re-engagement flows.
Automate Customer Support at Scale
Handle thousands of customer queries simultaneously with AI chatbots. Route complex issues to human agents and track resolution times across all conversations.
- AI chatbot handles FAQs, returns and order tracking 24/7.
- Smart routing sends complex queries to the right support agent.
- Customer satisfaction tracking with post-chat surveys.
Track Every Conversation and Campaign in Real Time
Monitor message delivery, open rates and customer response rates across all campaigns. Use analytics to refine your communication strategy and maximise ROI.
- Real-time delivery, read and response rate dashboards.
- Campaign-level ROI reporting and revenue attribution.
- CRM integration for unified customer data management.
Deliver Secure Banking Notifications on WhatsApp
Send transaction alerts, account statements and fraud warnings directly to customers on WhatsApp. End-to-end encryption ensures complete security for sensitive financial communications.
- Instant transaction debit/credit alerts with full details.
- EMI due date reminders and loan disbursement confirmations.
- Fraud alerts with quick-action buttons for immediate response.
Launch Financial Products with WhatsApp Campaigns
Run targeted WhatsApp campaigns for new loan offers, credit card promotions and investment products. Collect documents and complete KYC directly within the conversation.
- Personalised loan and credit card offer campaigns.
- Document collection and KYC verification via WhatsApp.
- Lead qualification with automated chatbot flows.
Reduce Customer Queries with Self-Service WhatsApp Bots
Enable customers to check balances, request statements and block cards and ” all through WhatsApp. Reduce call centre load by 60% while improving customer satisfaction.
- Balance inquiry, mini statement and card block flows.
- Branch and ATM locator with interactive map sharing.
- Escalation to human agents for complex service requests.
Simplify Patient Communication with WhatsApp
Book appointments, send reminders and share test results securely on WhatsApp. Reduce administrative load while improving patient satisfaction and engagement.
- Appointment booking and confirmation through WhatsApp.
- Automated pre-appointment reminders to reduce no-shows.
- Secure sharing of reports, prescriptions and lab results.
Post-Care Follow-Ups and Medication Reminders
Automate post-discharge care plans, medication reminders and follow-up consultations. Improve patient adherence and health outcomes with proactive WhatsApp communication.
- Daily medication and dosage reminder automated flows.
- Post-discharge recovery plan and follow-up scheduling.
- Patient feedback collection after every consultation.
Measure Patient Engagement and Campaign Performance
Track appointment booking rates, no-show reductions and patient satisfaction scores. Get complete visibility into how WhatsApp improves care delivery outcomes.
- Appointment conversion and no-show rate reporting.
- Patient satisfaction score tracking via WhatsApp surveys.
- HIPAA-compliant data handling and audit trails.