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Number Masking

Protect privacy with intelligent number masking.

Connect customers and agents through virtual numbers without revealing personal phone numbers. Privacy-first communication for every interaction.

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100% Privacy
50+ Countries
10M+ Masked Calls
Number Masking Service
Key Capabilities

Number Masking Features

Complete Privacy Protection

Both customer and agent numbers remain completely hidden. All calls are routed through virtual proxy numbers and ” neither party ever sees the other's real phone number.

Call Recording & Monitoring

Record all masked calls for quality monitoring, dispute resolution and compliance. Real-time monitoring allows supervisors to track all ongoing masked conversations.

Time-Limited Access

Set expiry windows for masked number connections. After the delivery or service period ends, the masked number connection expires and ” preventing future direct contact between parties.

Industry Use Cases

Number Masking for Every Platform

See how marketplaces, healthcare and logistics platforms protect user privacy with number masking.

Gig Economy Masking

Protect Driver and Passenger Privacy in Ride-Hailing

Connect drivers and passengers through virtual numbers so neither party can see each other's real mobile number. Prevent unwanted contact after trip completion and protect both user populations.

  • Virtual proxy number assigned for each ride booking.
  • Number connection expires automatically after trip completion.
  • All calls recorded for safety, dispute and quality purposes.

Service Marketplace Privacy Between Clients and Freelancers

In freelance marketplaces, mask client and service provider numbers during project discussions. Ensure all communication happens through your platform and ” maintaining control, safety and data retention.

  • Per-project masked numbers for client-freelancer calls.
  • Call logs and recordings retained on your platform.
  • Expiry on project completion prevents off-platform contact.
Marketplace Privacy
Gig Analytics

Monitor Platform Communication Quality and Safety

Track all masked call volumes, durations and connection success rates on your platform. Use call recordings and analytics to identify and resolve safety issues, disputes and quality concerns.

  • Platform-level masked call volume and success rate reports.
  • Call recording access for dispute resolution.
  • Safety incident flagging with keyword detection on calls.
100% privacy protection and ” neither party sees the other's real number
Healthcare Masking

Protect Doctor and Patient Privacy in Telemedicine

Enable secure teleconsultations where doctors and patients can call each other without sharing personal numbers. Maintain HIPAA compliance while ensuring convenient, direct communication during consultations.

  • Doctor-patient masked calling for telemedicine platforms.
  • Call recording for clinical documentation with secure storage.
  • HIPAA-compliant number masking with audit trail.

Home Care and Field Agent Privacy Protection

When home care workers visit patients, mask both numbers so neither the care worker nor patient can contact each other outside the platform. Maintain professional boundaries and platform control over all interactions.

  • Care worker and patient number masking for home visits.
  • Call access limited to active care period only.
  • Emergency escalation override for critical situations.
Care Worker Privacy
Healthcare Masking Analytics

Compliance Reporting and Call Quality Monitoring

Access masked call recordings for quality assurance, compliance auditing and patient safety reviews. Generate HIPAA-compliant reports on all platform communications with complete audit trails.

  • HIPAA-compliant call recording and secure archive.
  • Quality monitoring and patient safety review access.
  • Compliance audit trail for all healthcare communications.
HIPAA compliant number masking for all healthcare platforms
Delivery Masking

Protect Customer Privacy in Last-Mile Delivery

Connect delivery executives and customers through masked numbers for last-mile delivery coordination. Customer addresses and phone numbers remain hidden from delivery staff and ” reducing privacy risk and fraud.

  • Per-delivery masked number for customer-delivery executive calls.
  • Number expiry on successful delivery confirmation.
  • Call recordings for delivery dispute resolution.

Seller and Buyer Privacy in E-Commerce Marketplaces

In peer-to-peer e-commerce, buyers and sellers often need to communicate before a transaction. Mask both numbers so neither party can contact the other outside your platform and ” keeping all interactions within your ecosystem.

  • Per-listing masked numbers for buyer-seller communication.
  • Automatic expiry after transaction or 7-day listing window.
  • Call monitoring for fraud detection and dispute resolution.
Marketplace Privacy
Delivery Analytics

Track Delivery Communication and Dispute Resolution

Access call recordings for every delivery interaction when disputes arise. Monitor call success rates between delivery executives and customers to identify communication issues and optimise the delivery experience.

  • Per-delivery call recording for dispute resolution access.
  • Delivery executive-customer call success rate reporting.
  • Failed call alerts enabling alternative contact attempts.
30% reduction in delivery disputes with masked call recordings
Pricing Models

Choose a Plan Built for Your Scale

Growth Plan

Custom Pricing

Perfect for platforms needing basic number masking.

  • Number Masking API
  • Basic Call Recording
  • Standard Analytics
  • No Time-Limit Controls
BEST VALUE
Enterprise Pro

Volume Custom

Built for high-volume masking with advanced controls.

  • Time-Limit & Expiry Controls
  • Real-Time Monitoring
  • Compliance Recording
  • 24/7 SLA Support
Seamless Process

Set Up Number Masking in 3 Steps

1. Integrate the API

A simple API call assigns a virtual masked number for each pair of users. Integrate in under a day with our comprehensive SDKs and documentation.

2. Users Call Via Masked Numbers

Both parties can call each other using the virtual masked numbers. Calls are routed through our infrastructure with neither party knowing the other's real number.

3. Connection Expires Automatically

After the interaction period ends, the masked number connection expires automatically and ” preventing future direct contact and maintaining platform control.

EASY INTEGRATIONS

Connect Number Masking to Your Platform

Nimbus Number Masking integrates with your marketplace, logistics and healthcare platforms via REST APIs and webhooks and ” managing virtual numbers programmatically at scale.

REST APIs JSON Webhooks
Shopify
WooCommerce
Salesforce
Logistics
Healthcare
Zapier
Google Sheets
Slack
HubSpot
Pipedrive
Magento
Custom Platform

Ready to Protect User Privacy on Your Platform?

Schedule a free demo and discover how number masking can protect your users, build platform trust and maintain control over all interactions.

  • Free API integration and setup assistance
  • Custom masking logic for your platform
  • Dedicated account manager from day one

Request a Free Demo

Our team will reach out within 24 hours.

Got Questions?

Frequently Asked Questions

Everything you need to know about Number Masking.

Number masking routes calls through a virtual proxy number assigned by the platform. When User A calls User B, they actually call the virtual number and the platform bridges the call to User B's real number and ” without either user knowing the other's actual mobile number. Both parties see only the virtual number.

Yes. Nimbus Number Masking supports call recording for all masked calls with secure cloud storage and configurable retention periods. Recordings can be accessed via API or dashboard for quality monitoring, dispute resolution and compliance auditing purposes.

Yes. Each masked number connection can be configured with an automatic expiry and ” for example, 24 hours after a delivery, at order completion or after a specified number of days. Once expired, neither party can reach the other through the platform number, preventing off-platform communication.

Yes. Nimbus Number Masking is available across 50+ countries with local virtual numbers in each market. International masking supports both local-to-local and cross-country connections and ” essential for global marketplaces and logistics platforms operating across multiple countries.