Long Code SMS for Every Business
See how businesses use long code numbers to create personalised, trust-building SMS communication.
Personalised Order Updates from a Consistent Number
Send order confirmations, shipping updates and delivery notifications from the same long code number every time. Customers recognise your number and trust your messages and ” reducing abandoned carts and support queries.
- Consistent number for all order lifecycle SMS communications.
- Customers can reply with delivery queries and get instant responses.
- Return and exchange request handling via two-way SMS.
Build Customer Relationships via Two-Way SMS
Unlike short codes, long codes feel personal and ” like texting a real person. Use long code conversations to build genuine customer relationships, handle post-purchase queries and collect feedback naturally.
- Post-delivery feedback collection via SMS reply.
- Personalised re-engagement campaigns from a known number.
- Product recommendation conversations via two-way SMS.
Track Conversations and Customer Response Rates
Monitor delivery rates, response rates and conversation completion rates across your long code numbers. Identify which messages drive the most customer engagement and optimise your SMS strategy.
- Per-number delivery and response rate tracking.
- Conversation thread analytics and resolution tracking.
- CRM sync for all two-way SMS conversation data.
Assign Unique Numbers to Each Property Listing
Give each property or sales agent a dedicated long code number. Buyers text the number they see on yard signs and online listings to instantly connect with the right agent and ” no call centre needed.
- One dedicated long code per property listing or sales agent.
- Yard sign and listing ad SMS inquiry capture.
- Automatic reply with property details, images and virtual tour links.
Nurture Leads via Two-Way SMS Conversations
Maintain ongoing two-way SMS conversations with property buyers throughout the purchase journey. Schedule viewings, share documents and send follow-up messages all from the same dedicated number.
- Site visit scheduling via SMS reply flow.
- Document sharing and payment link delivery via SMS.
- Follow-up nurture sequences from agent's dedicated number.
Measure Lead Source ROI by Number
Track which listings, ads and channels generate the most inquiries by assigning different long code numbers. Measure cost per inquiry and conversion by source to optimise your property marketing spend.
- Per-number inquiry volume and conversion tracking.
- Source attribution for listing vs ad vs yard sign inquiries.
- Agent-level response time and conversation quality reporting.
Give Every Agent a Personal SMS Number for Support
Assign dedicated long code numbers to individual support agents or teams. Customers text their assigned number and get consistent, personalised support from the same agent and ” building trust and loyalty.
- Per-agent dedicated number for personal SMS support.
- Customer query routing to the right team via number.
- Full conversation history per customer per number.
Enable Customers to Reach You Without Calling
Many customers prefer texting to calling. Long code SMS gives them an easy, familiar way to contact your support team and ” reducing call volume while maintaining the personal touch of one-to-one communication.
- SMS-first support channel reducing call centre volume.
- After-hours support with automated acknowledgement responses.
- Multimedia support via MMS for issue screenshots and images.
Track Agent Performance and Customer Satisfaction
Monitor response times, resolution rates and CSAT scores per agent and per long code number. Use data to improve support quality and ensure consistent service across your entire team.
- Agent-level response time and resolution rate tracking.
- CSAT collection via SMS reply after issue resolution.
- Number-level volume trends and peak traffic insights.