Refund & Cancellation Policy

1 General Policy

Respected customer, we allow ourselves to inform you that within the policies of Nimbus IT Solutions, product or service returns are not considered since all products marketed by Nimbus IT Solutions comply with strict quality and safety controls.

Reaffirming our commitment to continuous improvement of service to our clients, if your company presents any novelty or non-compliance, we request that you take into account the following items.

2 Reporting a Non-Compliance

All issues that arise when you receive our products or services must be reported immediately to: support@nimbusitsolutions.com, with a copy to the email of the executive in charge of your purchase.

3 Product Return Conditions

For a return to be considered, the following conditions must be met:

• The product must be in perfect condition, without signs of use or manipulation.
• Original packaging, sealed and with complete accessories.
• Avoid placing tapes and labels directly on the packaging — any sign of deterioration, use, or damage is grounds for rejection and cancellation of the case.

Please note: Services are not subjected to a return & refund policy.

4 Return Approval and Delivery

If, in response to the mail mentioned in section 2, there is a confirmation of acceptance of the return, our client has 2 (two) business days to deliver the product to the designated address. After the 2 business days, the approval will lose its validity.

Products will not be received with freight paid by Nimbus IT Solutions.

5 Advance Payments

If your payment is in advance, the refund amount remains in favour of your account to be adjusted against another invoice and/or a new purchase.

6 Right of Final Acceptance

If any of the conditions mentioned above is breached, Nimbus IT Solutions reserves the right of final acceptance of the return.