Short Code Messaging for Every Business
See how brands use short codes for marketing, customer service and interactive campaigns.
Run Mass Marketing Campaigns with Branded Short Codes
Use memorable 5-digit short codes in TV, print and outdoor ads. Customers text a keyword to your short code and instantly enter your marketing funnel with automated responses.
- Display short code + keyword in TV, print and outdoor advertising.
- Keyword-triggered coupons, discount codes and offer delivery.
- Opt-in collection for promotional SMS campaigns.
Handle Millions of Inbound Responses Instantly
During broadcast promotions like TV contests or radio campaigns, short codes handle millions of inbound texts simultaneously with 50,000 TPS throughput and ” no dropped responses, no queuing delays.
- 50,000 messages per second inbound and outbound capacity.
- Instant acknowledgement response within 1 second of entry.
- Winner selection and prize notification automation.
Track Campaign Performance and Opt-In Growth
Monitor opt-in rates, keyword response rates and campaign ROI from a unified dashboard. Measure which campaigns drive the most subscriber growth and message engagement.
- Keyword-level opt-in and opt-out tracking reports.
- Campaign response rate and subscriber growth analytics.
- DLT compliance reporting and template approval status.
Make Support Accessible with a Memorable Short Code
Publish your 5-digit short code as the primary contact for SMS-based customer support. Customers text a keyword like HELP or STATUS and get instant automated responses.
- TEXT HELP to [short code] for instant support menu.
- Order status lookup by texting order number to short code.
- Complaint registration and ticket number confirmation via SMS.
Automate Common Queries with Keyword Flows
Configure multi-level keyword flows that guide customers through support journeys without any agent involvement. Escalate only when necessary and ” reducing support costs significantly.
- Multi-step keyword conversation flows for common queries.
- Intelligent escalation to human agent when needed.
- Post-resolution satisfaction rating via SMS response.
Measure Service Response Times and Resolution Rates
Track inbound keyword volumes, response times and resolution rates across all service flows. Identify the most common queries and optimise automated responses to improve customer satisfaction.
- Keyword volume trends and peak traffic insights.
- Auto-resolution rate and escalation rate tracking.
- Response time analytics for every keyword flow.
Run TV & Radio Polls via Short Code SMS
Enable mass participation in live TV shows, radio polls and contests via short code SMS. Handle millions of simultaneous responses with real-time result tallying and winner selection.
- Live poll participation via SMS keyword to short code.
- Real-time vote counting and result display APIs.
- Random winner selection from valid entries with confirmation SMS.
Collect Customer Feedback at Scale
Run CSAT surveys, NPS polls and product feedback collection campaigns via short code SMS. Customers reply with a number or keyword and ” making participation frictionless and response rates high.
- Post-service rating collection via reply to short code.
- NPS survey campaigns with automated follow-up flows.
- Multi-question survey routing via sequential keyword responses.
Analyse Poll Results and Audience Insights in Real Time
View live vote tallies, geographic distribution and response pattern insights. Export results for media reporting or use APIs to display live results on screens during broadcasts.
- Real-time vote counting dashboards with live APIs.
- Geographic and demographic response distribution reports.
- Export vote data in CSV, JSON and PDF formats.