WhatsApp CRM for Every Business
See how sales teams, support centres and marketing teams use WhatsApp CRM to close more deals.
Manage Your Entire Sales Pipeline on WhatsApp
Track leads through every stage of your sales funnel with visual pipeline boards. Set follow-up reminders, assign leads to agents and never let a hot prospect go cold.
- Visual Kanban-style sales pipeline with custom stages.
- Automated follow-up reminders and task assignments.
- Lead scoring and prioritisation based on engagement data.
Close Deals Faster with Instant WhatsApp Communication
Respond to prospects in seconds from the WhatsApp CRM inbox. Share proposals, brochures and payment links directly in the conversation and track engagement in real time.
- Share documents, catalogues and proposals in chat.
- Send payment links and track payment status within CRM.
- Auto-assign inbound leads to available sales agents.
Track Team Performance and Revenue in Real Time
Monitor individual agent performance, pipeline health and revenue attribution from a unified analytics dashboard. Identify bottlenecks and optimise your sales process continuously.
- Individual agent performance leaderboards and activity reports.
- Pipeline value, win rate and average deal cycle reporting.
- CRM sync with Salesforce, HubSpot and custom platforms.
Resolve Customer Issues Faster with a Unified Inbox
All customer support conversations from WhatsApp in one shared team inbox. Assign tickets, set priorities and track resolution times and ” all from one dashboard.
- Shared team inbox with ticket assignment and routing.
- SLA tracking and breach alert notifications.
- Canned responses and template library for faster replies.
Track Full Customer History in Every Conversation
Every agent sees the complete customer history and ” past conversations, purchases, complaints and notes and ” directly in the WhatsApp CRM. Deliver personalised, informed support every time.
- Complete customer interaction history visible in every chat.
- Internal agent notes and conversation tagging.
- Integrated order and account data from connected systems.
Measure Support Quality and Agent Productivity
Track first-response time, resolution time, CSAT scores and ticket volume per agent. Drive accountability and continuous improvement with data-driven support management.
- CSAT and NPS collection after every resolved ticket.
- Agent response time and ticket resolution leaderboards.
- Volume trends and peak traffic insights for staffing.
Manage Every Property Lead from First Inquiry to Closing
Track property inquiries, schedule site visits and manage follow-ups all in one WhatsApp CRM. Never lose a lead with automated reminders and pipeline visibility.
- Lead capture from all sources into the WhatsApp CRM.
- Automated site visit scheduling and reminder flows.
- Property catalogue sharing via WhatsApp directly from CRM.
Qualify Leads and Assign to the Right Agent
Automatically qualify incoming leads based on budget, location and property type. Route to the right sales executive and ensure every lead gets a timely, personalised response.
- Lead qualification questionnaire flows via WhatsApp.
- Auto-assign leads to agents based on location or project.
- Priority flagging for hot leads ready to purchase.
Track Lead Quality and Sales Team Performance
Analyse lead sources, conversion rates and agent performance across every project. Use data to optimise ad spend, improve follow-up timing and close more property deals.
- Source attribution and ” track which campaigns generate the best leads.
- Agent-level conversion rate and response time tracking.
- Pipeline value and forecast reporting by project.